Bankacılık sektöründe performans değerlendirme sisteminin uygulamadaki sorunları ve çözüm önerileri-bir araştırma
The practical problems of performance appraisal systems in banking sector and suggestions to solve-a research
- Tez No: 210924
- Danışmanlar: PROF.DR. FEYZULLAH EROĞLU
- Tez Türü: Yüksek Lisans
- Konular: Bankacılık, Banking
- Anahtar Kelimeler: Belirtilmemiş.
- Yıl: 2006
- Dil: Türkçe
- Üniversite: Pamukkale Üniversitesi
- Enstitü: Sosyal Bilimler Enstitüsü
- Ana Bilim Dalı: İşletme Ana Bilim Dalı
- Bilim Dalı: Belirtilmemiş.
- Sayfa Sayısı: 298
Özet
Bu
Özet (Çeviri)
This research is conducted to find out the problems of performance appraisal systems' practice in Turkish banking sector, to suggest solutions to the defined problems and to establish new and more refined performance appraisal systems from errors. Resources such as books, journals, articles and internet on performance appraisal systems were used for the research as literature review. As the result of literature, performance appraisal systems and their elements and related concepts were defined; the necessity, objectives, advantages and disadvantages, importance, stages, methods of performance appraisal system, the possible problems encountered during performance appraisal, the performance appraisal system applied in public sector and the performance appraisal system of Central Bank of Turkish Republic as an example were described, and thus, the theoretical frame of research was revealed. To analyse existing conditions of performance appraisal systems in banking sector and to find out the problems of systems at the stages of foundation and practice, aimed size formed by commercial banks in Denizli (16 are private and 3 are public) and the Denizli Branch of Central Bank of Turkish Republic; sample size formed by 456 employees of these branches ofattitude research was realized. The data of research was obtained with questionnaire method. Observation and interview were partially used as secondary (subordinate) methods. Most of the questionnaire questions were prepared according to five scale Likert. SPSS was used to analyse data. In Turkish banking sector, problems are encountered in the periods of foundation and practice of performance appraisal systems. These are related with managerial understandings. Systems which are constituted by human resources departments without employee participation, and subjective understanding of managers hamper to attain real performance. Non democratic systems and thus having no employee participation can't be embraced; objectiveness and justice is questioned. Systems questioned and not relied can't function in the way that they have to do.
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