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Key factors affecting crisis management effectiveness in the public sector

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  1. Tez No: 402167
  2. Yazar: ŞÜKRÜ ÖZCAN
  3. Danışmanlar: PROF. GERRY STOKER, PROF. WİLL JENNINGS
  4. Tez Türü: Doktora
  5. Konular: Kamu Yönetimi, Public Administration
  6. Anahtar Kelimeler: Belirtilmemiş.
  7. Yıl: 2015
  8. Dil: İngilizce
  9. Üniversite: University of Southampton
  10. Enstitü: Yurtdışı Enstitü
  11. Ana Bilim Dalı: Belirtilmemiş.
  12. Bilim Dalı: Belirtilmemiş.
  13. Sayfa Sayısı: 270

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Özet (Çeviri)

This thesis aims to examine the key factors that influence effectiveness of a crisis management process in public sector. To achieve this aim, the researcher formulated two research questions: Firstly, 'what are the key tasks that influence the effectiveness of a crisis management process in public sector?' Secondly, 'from the public sector perspective, what are the main barriers to an effective crisis management process? In other words, why do crises challenge public institutions?' In order to deal with the first research question, the researcher has initially developed a synthesis of the key tasks that influence the success of a crisis management process through some crisis management models. The synthesis was based on three stages and included a number of tasks for each phase: planning for possible crises and detecting an upcoming crisis in preparation phase; organising, leading, decision-making, managing the public's perception, managing emotions and managing the agenda in management phase; managing the blame and learning from crisis in evaluation phase. After developing the synthesis, the researcher has focused on questioning why and / or to what extent these tasks have the potential to influence the effectiveness of a crisis management process, and examining the main obstacles that hamper performing these tasks in order to address the second research question about the main barriers to an effective crisis management process. To achieve this, following a thorough literature review, on the one hand, the crisis management process experienced after the Van Earthquake that occurred in 2011 in Turkey was studied as a case. On the other hand, a series of interviews with some Turkish policy makers were conducted. In this study, the researcher has found that all the tasks in the synthesis are essential to effectively deal with crises but there are various barriers that hamper carrying out these tasks in the public sector. Unless these barriers are removed, crises are likely to continue to challenge public authorities in future.

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