Total quality management principles and applications in sevice organizations
Başlık çevirisi mevcut değil.
- Tez No: 42355
- Danışmanlar: PROF. DR. AHMET SERPİL
- Tez Türü: Yüksek Lisans
- Konular: İşletme, Business Administration
- Anahtar Kelimeler: Hizmet sektörü, Kalite yönetimi, Toplam kalite yönetimi, Service sector, Quality management, Total quality management
- Yıl: 1995
- Dil: İngilizce
- Üniversite: Marmara Üniversitesi
- Enstitü: Sosyal Bilimler Enstitüsü
- Ana Bilim Dalı: İşletme Ana Bilim Dalı
- Bilim Dalı: Belirtilmemiş.
- Sayfa Sayısı: Belirtilmemiş.
Özet
ÖZET Çağımızda teknolojik, sosyal ve ekonomik gelişmeler iş dünyasında sürekli değişimler yaratmakta ve hızla artan rekabetle birleşerek dünyayı tek bir
Özet (Çeviri)
ABSTRACT Technological, social and economic developments are rapidly changing the face of the business world. In today's marketplace, competition comes from many corners of the globe. The globalisation process has resulted in a significant increase in the complexity of consumer demand and the variety and availability of goods and services. In other words, consumers now demand that a company's offerings be individualised to meet particular needs, expectations and situations and be delivered with speed and professionalism. Under these conditions, quality has become the main criterion in consumer preferences. Therefore, every business firm has to meet consumer needs and expectations by producing at higher quality and lower cost as it is the only way to ensure competitive advantage in the marketplace and survive in business in the long-run. Today's quality concept emphasises the importance of meeting customer requirements theirs* time and every time. It not only focuses on the end-product or service delivered to the customer, but also applies to such functions as finance, human resource management, marketing, delivery and after sales service. Quality now embraces all the ways in which the organisation meets the needs and expectations of its customers, its employees, its shareholders and the community. This change of focus requires every business firm to adopt and implement the
Benzer Tezler
- Toplam kalite yönetimi, kalite güvencesi sistemleri ve Türkiye'deki uygulamaları
Total quality management, quality assurance systems and their applications in Turkey
AHMET BEŞKESE
Yüksek Lisans
Türkçe
1995
Endüstri ve Endüstri Mühendisliğiİstanbul Teknik ÜniversitesiPROF.DR. ATAÇ SOYSAL
- Özel ve kamu kurumlarında toplam kalite yönetimi: Özel ve kamu hastanelerinde ampirik bir araştırma
Total quality management in public and private sectors: An application in public and private hospitals
EMİN GÜRSOY
- Toplam kalite yönetiminin sanayi işletmelerinde verimliliğe katkısı ve bir uygulama örneği
Productivity change in industrial organizations by TQM and its application
RECEP DEMİREL
- Toplam kalite yönetiminin hizmet işletmelerinde uygulaması ve Süleyman Demirel Üniversitesi Tıp Fakültesi Araştırma ve Uygulama Hastanesinde bir örnek uygulama
The Application of total quality management at service enterprises and a model practice at Süleyman Demirel University Faculty af Medicine Reserach an practice hospital
NEJAT GÖKHAN EREM
Yüksek Lisans
Türkçe
2003
İşletmeSüleyman Demirel Üniversitesiİşletme Ana Bilim Dalı
DOÇ. DR. HÜSEYİN AKYILDIZ
- Toplam kalite yönetimi ve Türkiye'de uygulanması üzerine bir araştırma
Total quality management and a research about its implementation in Turkey
DİLEK ERERTEM