An investigation into the impact of employee engagement (EE) on auditor retention at deloitte, Turkey
Başlık çevirisi mevcut değil.
- Tez No: 516644
- Danışmanlar: Dr. NUALA OSULLIVAN
- Tez Türü: Yüksek Lisans
- Konular: İşletme, Business Administration
- Anahtar Kelimeler: Belirtilmemiş.
- Yıl: 2017
- Dil: İngilizce
- Üniversite: University of Westminster
- Enstitü: Yurtdışı Enstitü
- Ana Bilim Dalı: Belirtilmemiş.
- Bilim Dalı: Belirtilmemiş.
- Sayfa Sayısı: 63
Özet
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Özet (Çeviri)
With growing competition in the marketplace, employees emerge as a critical asset to organizational progress and sustainability. As the importance of employees is increasing for contemporary organizations, the issues related to retention also manifest. Lack of Employee Engagement is a common issue that confronts most organizations today (Ulrich and Brockbank, 2005). The current study examines the case of Deloitte, in Turkey, one of the leading global consultants as one of the four“Big Accounting”firms. The firm, despite its hard-earned goodwill, still strives to engage its auditors better which justifies this study. This project set out to explore the impact of factors including managerial communication and employees' expectations of employee engagement and retention at Deloitte Turkey. It relied on journal literature from Saks & Gruman (2014); Eldor and Vigoda-Gadot (2016); Ulrich and Brockbank (2005); Sakovska (2012) and Ram and Prabhakar (2011). The counter arguments were supported by Cross (2008). The study includes both primary and secondary data analysis, showing that Deloitte does understand the value of employee engagement and endeavours to achieve it. However it notes significant obstructive gaps. These gaps range from impractical goal-setting to a stressful work culture. The project studied 20 Deloitte Ankara auditors via quantitative questionnaires and 3 managers of Deloitte Ankara in qualitative interviews. These were analysed by using SPSS for quantitative data and descriptive analysis for qualitative data. The findings were lowered employee engagement, owing to reasons such as delays in communication, due to higher dependency on emails, the presence of a gap between auditors' expectations and their goals in the organization. Employee poaching by competitors was also an issue. The recommendations emerging from this study are: adopt the latest communication means including informal ones such as Facebook, Twitter and Whatsapp. Secondly, it is suggested that Deloitte should have more practical auditor goal-setting by designing an updated reward and compensations strategy to overcome issues outlined.
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